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THANK YOU FOR YOUR
FEEDBACK
We aim to provide your financial institution with a successful implementation process. Please share your experience below and we will send you a $5 coffee e-gift for your time.
Please rate your customer experience. (1 = strongly disagree/poor, 5 = strongly agree/excellent.)
Name
*
First
Last
Email
*
Did you have a data conversion as part of your implementation?
*
Yes
No
Customer Data
How would you rate the quality of your data conversion?
*
1
2
3
4
5
How would you rate the timeliness of your data conversion?
*
1
2
3
4
5
How would you rate how the conversion process was communicated to you?
*
1
2
3
4
5
Overall, how would you rate the data conversion process?
*
1
2
3
4
5
Any other comments you would like us to know?
Customer Onboarding
Was communication initiated by your BankTEL project manager in a timely manner after agreeing to purchase the product(s) or service(s)?
*
1
2
3
4
5
Were processes and objectives related to the implementation clearly communicated?
*
1
2
3
4
5
Were implementation objectives completed accurately and on-time?
*
1
2
3
4
5
Were responses to questions and/or issues related to the project handled in a timely and professional manner?
*
1
2
3
4
5
Overall, how would you rate the implementation process?
*
1
2
3
4
5
Overall, how satisfied are you with the products and services BankTEL has provided to your institution?
*
1
2
3
4
5
Any other comments you would like us to know?
Did you add AvidPay as part of your product mix?
*
Yes
No
AvidPay Implementation
Were project objectives and responsibilities clearly communicated?
*
1
2
3
4
5
Were next steps discussed throughout the project?
*
1
2
3
4
5
Was the Implementation Specialist responsive throughout the project?
*
1
2
3
4
5
Would you recommend AvidPay to others?
*
Yes
No
Overall, how satisfied are you with your AvidPay activation experience?
*
1
2
3
4
5
Would you like someone from the AvidXchange onboarding leadership team to contact you to discuss your onboarding experience?
*
Yes
No
Any other comments you would like us to know?
Δ
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