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SOLUTIONS
Core
Accounts Payable
Fixed Assets
Prepaid & Accruals
Add-on Solutions
Workflow
Approval Workflow
Expense Reimbursement
Purchase Requisitions
Remote Imaging
Invoice Inbox
Compliance
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Shareholder Management
Other Services
AvidPay
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THANK YOU FOR YOUR
FEEDBACK
We aim to provide your financial institution with a successful implementation process. Please share your experience below and we will send you a $5 coffee e-gift for your time.
Please rate your customer experience. (1 = strongly disagree/poor, 5 = strongly agree/excellent.)
Name
*
First
Last
Email
*
Did you have a data conversion as part of your implementation?
*
Yes
No
Customer Data
How would you rate the quality of your data conversion?
*
1
2
3
4
5
How would you rate the timeliness of your data conversion?
*
1
2
3
4
5
How would you rate how the conversion process was communicated to you?
*
1
2
3
4
5
Overall, how would you rate the data conversion process?
*
1
2
3
4
5
Any other comments you would like us to know?
Customer Onboarding
Was communication initiated by your BankTEL project manager in a timely manner after agreeing to purchase the product(s) or service(s)?
*
1
2
3
4
5
Were processes and objectives related to the implementation clearly communicated?
*
1
2
3
4
5
Were implementation objectives completed accurately and on-time?
*
1
2
3
4
5
Were responses to questions and/or issues related to the project handled in a timely and professional manner?
*
1
2
3
4
5
Overall, how would you rate the implementation process?
*
1
2
3
4
5
Overall, how satisfied are you with the products and services BankTEL has provided to your institution?
*
1
2
3
4
5
Any other comments you would like us to know?
Did you add AvidPay as part of your product mix?
*
Yes
No
AvidPay Implementation
Were project objectives and responsibilities clearly communicated?
*
1
2
3
4
5
Were next steps discussed throughout the project?
*
1
2
3
4
5
Was the Implementation Specialist responsive throughout the project?
*
1
2
3
4
5
Would you recommend AvidPay to others?
*
Yes
No
Overall, how satisfied are you with your AvidPay activation experience?
*
1
2
3
4
5
Would you like someone from the AvidXchange onboarding leadership team to contact you to discuss your onboarding experience?
*
Yes
No
Any other comments you would like us to know?
SOLUTIONS
Core
Accounts Payable
Fixed Assets
Prepaid & Accruals
Add-on Solutions
Workflow
Approval Workflow
Expense Reimbursement
Purchase Requisitions
Remote Imaging
Invoice Inbox
Compliance
Vendor Management
Shareholder Management
Other Services
AvidPay
SUPPORT
Downloads
Latest Update Documentation
Software Updates
RESOURCES
Blog Posts
Training & Demos
Due Diligence Information
On Demand Webinars
ABOUT
Contact Us
Request a Demo
APPS Login
Join a Session
Order Checks & 1099s
