Manager of Customer Onboarding
A Mississippi-native, Charles Chain works from BankTEL’s Columbus office, where he oversees the day-to-day implementation of BankTEL software and manages the implementation team. “We’re taking something that the client has never used before, getting them trained on it, and seeing big results. It’s rewarding to see how the clients are able to streamline their workload,” he says.
Charles has a background in banking, customer service and IT, and holds a finance degree from Mississippi State University. He’s been with BankTEL since 2010 and appreciates the camaraderie of BankTEL’s company culture.
When he’s not working, Charles likes spending time with his wife and three kids. On weekends, you can find him in the stands at baseball games and junior horse shows, as well as fishing, hunting and camping.