Century Bank & Trust, with two branches and 250 million in assets, has been a BankTEL client since 2009.
When it switched core providers, its new core, Jack Henry Banking, recommended BankTEL. According to vice president Cathy Gladin, Century has always been happy with BankTEL’s products and customer service, but since the bank implemented ASCEND, things have been running more efficiently than ever.
“We use accounts payable, prepaid and accruals, vendor management, fixed assets, expense reimbursements and approval,” she says. “The list of what we don’t use is shorter.”
Because Century already had BankTEL ASNA software, learning ASCEND was easy for her 40 employee users.
“The person who does the training is Shea Adrian, someone we’ve worked with at BankTEL for a long time. The nice thing about Shea is that she used to work in banks, so when you ask questions, she understands. When you’re talking to a programmer, sometimes that’s not the case.”
Gladin finds the new software intuitive and simple to navigate.
“ASCEND is a lot better. In the old software, the pieces of the database, such as where the invoice history might be stored and where the vendor invoice might be stored, weren’t connected. Now all the pieces are connected, and there are hyperlinks in every section. When you’re looking at vendor records, you can easily click straight to an invoice.”
She compares the experience to shopping online. “It’s like when they give you the ‘customers who looked at this also looked at that’ option,” she says.
“If they didn’t have that, you would have to back up, go to a search bar, search for another item and pull it up. In the ASCEND world, there are all these links, so you don’t have to back up and go to something different.”
In her 22 years of accounting, Gladin has seen her share of audits.
“There’s a very detailed audit trail in ASCEND. I can look at a vendor, pull up an invoice, and it will list when I pulled it up by date and time. It will also tell me who made a change.”
Because of ASCEND, Gladin’s employees are able to work more independently. “You don’t have to be an expert in the program to find information that you have access to. Even without a lot of training, it’s easy to keep clicking until you find what you want.”
This means her employees no longer ask Gladin to find information for them. “They can look things up on their own and answer their own questions. It saves me time, because I’m taking less phone calls,” she says.
Why an Operational Assessment?
“The main outcome of Bank First’s Operational Assessment showed us how much we would benefit by upgrading to the new Ascend product. Most of the issues we are having, such as Microsoft spreadsheet issues, application latency, as well as having to manually do the OFAC, will be eliminated. I saw at the 2017 User Conference what a great group this will be to work with as well as all the other users out there that are happy with Ascend.”
– Wanda Russell, VP Accounts Payable/Risk Management
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Operational Assessment Webinar
We invite you, our valued client, to join us in learning more about our new Operational Assessment initiative. BankTEL understands the importance of integrating technology with best practices to achieve optimum results. These informative webinars are focused on our commitment to continually help you improve operational compliance, increase efficiency, and create cost savings in your accounting operations. Below are several opportunities for participation in this educational webinar. We look forward to seeing you there!
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BankTEL completed its National User Conference last week, with clients in attendance from 35 states and 125 financial institutions represented. This event took place at the Sheraton Hotel in downtown Nashville, Tennessee. Headlining the event was key note speaker, The Honorable Ed Moy, the 38th Director of the United States Mint. Ed educated this group of bankers on the future of cashless societies and emerging currency trends in both the United States and Internationally.
BankTEL clients were presented with exciting opportunities to take advantage of new products and learn about industry trends throughout the user conference. Customers utilizing BankTEL’s Legacy platform were presented with tangible advantages that migrating to our newest offering, ASCEND, would bring.
BankTEL management partnered with the BankTEL User Group board to deliver valuable information on the latest enhancements to the ASCEND platform, as well as best practices for compliance, efficiency, and cost savings. This conference provided BankTEL clients with a unique opportunity to network with other users, exchanging best practice approaches, and compliance success stories with the utilization of ASCEND.
Attendees were also treated to an evening of food, drink, and entertainment at the historical George Jones Museum in Nashville. We invite you to join us in 2018 for another informative and fun user conference. We are excited to share with you, our valued clients and partners, all that we are doing to enhance our service to you, and assist you in improving your accounting operations.
Branch Scanning is one of the most recent releases from BankTEL Systems. This remote capture feature allows branches from across the street or two states away to send an image of an invoice and the details of the invoice to the Accounts Payable department. This feature allows branches or departments to enter any or all information in the details of the invoice such as: the vendor name, invoice amount, GL allocations, invoice description, and even an image of the actual invoice. Invoices submitted through the Branch Scanning Web Portal are immediately available for Accounts Payable to verify and send out to be approved and paid. Learn more about this product from a current user of the system.
“The BankTEL Branch Scanning module has been a huge success for our bank. We currently have over 30 branches scanning invoices from their locations to our central processing site which enabled our bank to become more efficient in the processing and payment of invoices.”
Bethany Montazzoli, Vice President of RCB Bank
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