We are Hiring!

Client Support Consultants

General:

Client Support Consultants will provide technical support and problem resolution to end-users (clients) through question diagnosis and desktop interaction via remote access software, while guiding users through step-by-step solutions.  Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling BankTEL Accounting software applications, verifying proper software configuration, and assisting with navigation through application menus within BankTEL Software.  Supported applications include:  Accounts Payable, Fixed Assets, Prepaid and Accrual, Shareholder Management, Invoice Approval, Expense Reports, and Purchase Orders.

Duties and Tasks/Essential Functions:

  • Deliver service and support to end-users using BankTEL Accounting applications via telephone and Desktop interaction.
  • Interact with clients to provide and process information in response to inquiries, concerns, and requests about BankTEL products and services.
  • Offer alternative solutions where appropriate with the objective of client satisfaction
  • Record all Support Case notes that are pertinent to symptoms, solutions, and interaction with the client in case notes (Salesforce.com).
  • Identify and escalate priority issues to the Client Support Managers.
  • Follow up and make scheduled call backs to clients where necessary.
  • Complete objectives assigned by Project Managers related to implementation projects.
  • Stay current with BankTEL Software functionality, changes and updates.
  • Test latest BankTEL software releases, and provide feedback to the Vice President of Support and Implementations.
  • Early / Late shift is required a few times monthly

Qualifications:

BankTEL Client Support/Implementations Representatives meet the following criteria:

  • Basic understanding of Microsoft Office (Word / Excel)
  • Strong work ethic and the desire to learn
  • Strong interpersonal and written communication skills
  • One year of relevant work experience in a Technology or Accounting related field is not required but would be a plus

Skills

  • Confidence speaking on the phone with wide variety of clients from across the country
  • Experience with Microsoft Office suite, technology, CRM
  • Location: Columbus, MS

Please send Resume to jobs@banktel.com