Corporate Information

Due Diligence Documentation

BankTEL provides the following set of documents for customers conducting due diligence. Please direct your requests to support@banktel.com for access to our download portal.


Type II Service Organization Control Report (SSAE No. 16)

Annual, Independent Report on a Description of a Service Organization’s System and the Suitability of the Design and Operating effectiveness of the Controls.

This form includes:

o Independent Service Auditor’s Report
o Description of Controls Provided by Management of BankTEL
o Information Provided by the Independent Service Auditor


Vendor Information & Qualification Form

This form includes:

o Executive Summary
o BankTEL’s Mission Statement
o Company History
o Company Information
o Company Name and Contact Information
o Company Officers
o Company Ownership
o Management Summary – Key Personnel
o Company Policies & Internal Procedures
o Development Process
o In-House System Oversight
o Data Protection
o Background Checks
o Employee Non-Disclosure Agreement
o Products Information
o System Operating Requirements
o Software License Agreement
o Consumer Privacy Letter of Agreement
o Financial Information
o Sales & Recurring Revenue
o Financial History with Projections
o Balance Sheet
o Profit & Loss Statement
o Workers Comp. & Employers Liability & General Liability Insurance Cert.
o Tech E&O/Privacy Liability Insurance Cert.
o Executed W9


Disaster Recovery / Business Continuity Plan

This form includes:

o Overview
o Defined Scenario
o Disaster Recovery Prevention
o Site Management
o Emergency Contacts
o Threat Profile
o Recovery Strategy Overview
o Case Example for Business Continuity


Other Documents

o Audit Status Letter
o Bridge/Gap Letter
o NDA for Corporate Info.
o Threat Responses