Bank of Ruston, LA

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“The support team members that we have talked to in the last few days with BankTEL have been exceptional.  They are very knowledgeable and were very patient with us.  We have called a couple of times just to ask a question and have not had to wait very long at all before we got a call back.  This is what I call exceptional customer service.”

Carla Raborn,  AVP/Accounting

 

 

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First Fidelity Bank, AR

“BankTel has stream lined our payables process.  It literally takes longer to get checks signed than to process them!  The interface capabilities with our outside vendor is my favorite aspect.”

 

Kimberly McKinness

Accounting Assistant

Fidelity National Bank, West Memphis, AR

Brookhaven Bank, GA

“I cannot speak highly enough of BankTEL’s customer support group.  Everyone we have encountered has been extremely responsive and knowledgeable.    Our bank specific concerns/issues have always been addressed and the representative generally provides further information to improve our processes.  Additionally, the ability of the suite of products to interface has saved us considerable time and effort.”

Ashley McWilliams

Atlanta, GA

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Heritage Community Bank, NJ

“It is just over a year since we signed the contract with you and it is almost a year since we started using the system.  First of all, let me tell you that I am very satisfied with the A/P, prepaid expense, fixed asset and accrual products that we are using.   It has saved me personally a lot of time and made me and the Accounting Department much more productive.”

 

Ted Mahnken

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Randolph, NJ

BankTEL Sponsor of USAF Pilot Partner Program

COLUMBUS, MS – BankTEL sponsored a Pilot Partner in conjunction with The Columbus Lowndes Development Link welcoming a new class of Air Force Pilots. Columbus Air Force Base is one of the primary training bases in the United States, training more than 40% of all United States Air Force Pilots.

“BankTEL is always pleased to be a active partner in the community, and we are very glad to be a part of such a important program,” said Boyce Adam, Jr., BankTEL Vice President of Marketing and Sales. “This Air Force class will be trained to fly the next generation of Air Force aircraft on a mission to protect the United States around the globe. They are all getting a start their start in Columbus.”

Throughout their time in Columbus, BankTEL’s staff will help the new comers feel welcome and answer any questions they may have in the community.

In this picture is Mr. Chuck Bigelow (the Liaison for Military Affairs Committee), Boyce raffling off prizes for class 11-06. Some of the prizes included two $50 American express cards, gift certificates to Mi Toro Restaurant, Banktel t-shirts, and a T-6 cockpit trainer poster.

Class 11-06 Fact Sheet

CLASS SNAPSHOT:

Demographics:

28 students,  3 female
5 married, 0 with children
Youngest: 22, Oldest: 29
Class Leaders – T-6: SRO Lt Hargis,  ASRO Lt Cadorette

Duty Status:

23 Active Duty
2 Air National Guard (C-130  North Kingstown, RI.  /  F-16  Fresno, CA.)
3  Aviation Leadership Program  (Afghan)

Commissioning Sources:

Reserve Officer Training Corps – 3
Air Force Academy – 18
Officer Training School – 2
Academy of Military Science – 2

Prior Experience:

2 Prior Enlisted members
11 USAF officers have at least a private pilot license
25 of 25 USAF officers have completed the IFS program

Advance Mississippi adds BankTEL

Advance Mississippi adds BankTEL

by Wally Northway

Tags: energytechnology

 

COLUMBUS and JACKSON — Advance Mississippi has gained a new member. BankTEL Systems, LLC, a financial software company, recently joined Jackson-based Advance Mississippi.

“BankTEL Systems, located in Columbus, is pleased to join Advance Mississippi as we share the organization’s goals of promoting real, common sense energy solutions to help fuel Mississippi’s economic future,” said Boyce Adams Jr., vice president of marketing and sales with BankTEL Systems. “The energy challenges we face should be tackled by companies from all industries, as energy is an essential tool in doing business now and in the future.”

“It is important to have business leaders involved in the debate on sensible energy solutions. We are proud to have BankTEL Systems as a member of Advance Mississippi,” chairman Glenn McCullough Jr. said.

Point of Innovation Magazine: BankTEL serves banks around the globe with innovative software solutions

BankTEL serves banks around the globe with innovative software solutions

By Becky Gillette

Employees with BankTEL Systems, a Columbus-based high-tech company that provides financial and cash management software to over 700 banks and credit unions in the U.S.
and overseas, used to travel frequently all over the country to visit clients and conduct onsite training.  Business and software upgrades were conducted by mail and express delivery resulting in $800 monthly FedEx bills.

At the time, Boyce Adams, BankTEL’s president and CEO, traveled widely meeting with existing and potential customers. Today, 80 percent of the company’s work is conducted electronically, cutting travel costs considerably. Classes to introduce software and software updates are taught via webinars and online tutorials. Software updates are sent electronically and service calls are handled over the internet. Shipping costs have dropped to virtually zero while the company continues to grow.

“It just saves a lot of time and hassle,” Adams said. “Everything we do is electronic. Our contracts are electronic. Our invoices are electronic. E-mail is an important component of it. All our software is on the web. Our sales support is on the web. Financial accounting is on the web. We can run our company from anywhere.”

The type of software provided by the company consists of cash management functions, including escrow management, accounts receivable processing, lock box proceedings and financial accounting solutions such as accounts payable, prepaid accrual, fixed asset accounting, shareholder management and a solution to manage employee expense reports.

The company has thrived by providing custom designed software for a niche market.  BankTEL started in 1991 from a regional accounting firm, T.E. Lott.

“We have financial institutions ranging from small community banks to multi-billion-dollar holding companies,” Adams said. “One of our biggest markets is in the Northeast corridor, places like New York, New Jersey and Pennsylvania.”

When the company started in 1991, there were 18,500 banks nationwide, and now there are less than 8,500 – a large consolidation.

“With some of the largest banks in trouble now, it provides
a unique environment where automation and efficiency are vital,” said Adams’ older son, Boyce Adams Jr., who recently became BankTEL’s vice president of marketing. “Additionally, there are many banks that still have solid fundamentals and continue to provide a crucial service in the community.”

BankTEL manages installations and data conversions using WebEx.  There are advantages to both sides in using remote electronic customer service from the main office in Columbus. It saves a lot of time, not to mention travel costs. Even brochures are no longer mailed out. Brochures in a PDF format can be downloaded from their website.

Adams and his family enjoy small-town life in Columbus.

“That is why we haven’t left Mississippi. We like it here. We can compete against the best companies in the country. We do well against a lot of the larger technology companies,” said Adams.

Despite their success, Adams said few people outside of banking have probably heard of the company.

“Nobody really knows a lot about us,” Adams said. “We do a lot of business with banks in Mississippi, but we are nationwide. We have been doing this since 1991 and have grown by reputation. We get recommended a lot now.”

BankTEL has been one of Mississippi’s best kept secrets.  With a growing client base and reputation, they won’t be a secret for long.

Provident Bank, NJ

BankTEL’s $6.8 billion client, The Provident Bank, is the fourth largest New Jersey-based bank.  Jack Novielli, EVP/CIO, recently discussed Provident’s long-term relationship with BankTEL: “We run BankTEL’s Financial Suite, which includes Accounts Payable and Pre-Paid/Accrual Systems as well as their Escrow Accounting and Security Deposit Management Systems.  The interface with our FIS HORIZON core makes our processes much easier and has enabled us to achieve operational efficiencies.”

“We have always been impressed with the quality of BankTEL’s software and the level of support provided to the bank. They have a very professional and creative team that has been very responsive when supporting changes needed to meet the demands of our customers and the departments that service them. I would highly recommend BankTEL to a financial institution of any size to help them automate their processes,”added Novielli.

“In addition to The Provident Bank, BankTEL serves over 70 financial institutions in the greater New York area with its auxiliary financial systems,” said Boyce Adams, Jr., BankTEL’s VP – Marketing and Sales. “We are here to add value to our customers and help them tackle the challenges they face, particularly in this environment where it is critical to automate and increase efficiencies.”